Terms & Conditions

Terms and conditions


The use of this website as well as relationships between CoolArts, Maihofstrasse 63, 6006 Luzern and its customers the following terms and conditions (GTC) apply in the use of the website or for ordering goods in the current version. The offer on this web site is directed only to customers residing in Switzerland.

As a customer, any natural or legal person is referred to, which maintains business relationships with CoolArts. The terms and conditions, delivery and payment as well as the privacy policy can experience occasional adjustments over time. CoolArts advises you to read these terms each time you visit the website and in any order for goods carefully.

These terms apply exclusively. Contrary, complementary or other terms and conditions subject to their validity express written confirmation by CoolArts. The customer agrees to the use of this website or in an order for goods to recognize these Conditions, including delivery and payment comprehensively.

If any provision of these terms and conditions prove to be invalid or unenforceable or become invalid or unenforceable, the validity of the remaining provisions remain.

The operator of this website is CoolArts: Site Notice

Information on this website

Cool Arts includes information about products and services. Price and assortment changes and technical changes reserved. All information on www.coolarts.ch (product descriptions, pictures, movies, weights, measures, technical specifications, accessories relationships and other information) can be understood only as approximate values and, in particular no assurance of properties or guarantees, unless it is explicitly stated otherwise. CoolArts strives to provide all data and information provided on this website is correct, complete, current and accurate, however, CoolArts can’t neither express or implied, for the guarantee.

All offers on this website are considered subject to change and should not be construed as a binding offer.

CoolArts can not guarantee that the products listed are available at the time of ordering. Therefore, all information on availability and delivery times are without engagement and are subject to change at any time without notice.


The prices of Cool Arts include, unless otherwise stated, VAT, any advanced recycling fee (VRG) and copyright levies on electronic equipment. All prices are net in Swiss francs (CHF). Any shipping costs are, unless otherwise provided additionally charged and have to be paid by the customer. Shipping costs are shown separately in the order process. Subject to technical changes, errors and omissions excepted, in particular, CoolArts price changes made at any time without notice. In the selling prices any consulting, advisory and support services are included.

Contract completion

The offers on this website are non-binding request to the customer to order at CoolArts products and / or services. By placing an order on this website, including the adoption of these Conditions, the customer makes a legally binding offer to contract. CoolArts then transmits an automatic "Order Confirmation" via e-mail that confirms that the customer's offer has been received by CoolArts. Actual orders are binding for the client. Unless otherwise stated, there is no return or withdrawal.

The contract is concluded when an acceptance by CoolArts is sent via email, in which the shipment of products or services ordered is confirmed.

Orders are only delivered after full payment is received (except for delivery against bill), and provided that the goods are available. If, after conclusion of the contract that the ordered goods can not be delivered in full or not, CoolArts is entitled to withdraw from the contract or part of a contract. If payment of the customer already is received at Cool Arts, the payment to the customer will be refunded. If payment is not made, the customer will be exempt from the obligation to pay. CoolArts isn’t committed in the event of a cancellation, to deliver a replacement.

Payment and retention of title

Customers can choose from the payment options listed in the order process available.
CoolArts reserves the right to exclude customers without giving reasons by different payment options or to insist on payment in advance.
CoolArts, in case of delay of payment can charge interest rate of 5% per year and a maximum fine of CHF 20.- per reminder.
The products delivered to the customer until full payment is owned by CoolArts.

Delivery, audit, complaints and returns

The deliveries are sent by post or courier to the address specified by the customer in the order. The invoice will be issued by email or by post. By sending benefit and risk pass to the customer, to the extent permitted by law.

If delivery is refused or undeliverable, CoolArts may terminate the contract after a complaint message by email to the customers and setting a reasonable period and make the cost of activities into account.

The customer is obliged to check the delivered goods immediately after receipt of delivery and to identify any deficiencies for CoolArts warrants immediately in writing by letter or email to the address specified.

Returns to CoolArts effected for the account and risk of the customer. The customer has to return the goods in their original packaging, complete with all accessories and sent together with the delivery note and a detailed description of the defects to the specified CoolArts return address in the imprint.
If the result of the examination by CoolArts shows that the goods have no observable defects or they do not fall under the manufacturer's warranty, CoolArts can charge the intrigues, the return or the possible disposal, to the customer.

Right of withdrawal

The customer is granted a right of withdrawal for 10 calendar days of receipt of goods. The deadline shall be deemed to be met if the customer submits the written cancellation by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by letter to CoolArts AG, Maihofstrasse 63, 6006 Lucerne, within the above period to CoolArts. The revocation does not require justification.

The exercise of the right leads to a reversal of the contract. The customer has to return the goods within 10 calendar days in original packaging, complete with all accessories and return it together with the delivery form to the specified CoolArts return address in the imprint. Returns to CoolArts effected for the account and risk of the customer. A  payment already made will be refunded within 20 days to the customer, provided Cool Arts has already received the returned goods or the customer can provide proof of postage.

CoolArts reserves the right to charge for damage, excessive wear or loss of value due to inappropriate handling, an adequate compensation and deduct the reduced value of the purchase price already paid or to charge the customer.

In the following cases no right of withdrawal shall be granted:

(i) If the contract has an element of chance, especially because the price is subject to fluctuations outside the supplier's control.

(ii) If the contract has a movable thing of the sort that is not suitable due to their condition for a return or can spoil quickly;

(iii) If the contract has a movable thing of the sort that is made according to the specifications of the consumer or clearly tailored to personal needs;

(iv) If the contract has as its object the digital content and this content is not set to a fixed volume available or if the contract by both parties is to be fulfilled immediately complete;

(v) If the contract has a service to the object and the contract is completely fulfilled by the provider with the prior specific consent of the consumer before the withdrawal period has expired.

(vi) If a contract has multiple services, above paragraph (v) applies for each of these sub-services.


CoolArts strives to deliver goods in perfect quality. In a timely notice of defects CoolArts takes over during the statutory warranty period of usually two years from the date of purchase warranty for defects and functionality purchased by the client. It is at the discretion of CoolArts to provide free repairs, replacement of equal or refund the purchase price. Other claims are excluded.

From the warranties are the normal wear and tear as well as the consequences of improper treatment or damage caused by the customer or third parties as well as defects that are due to circumstances not covered. Likewise, the warranty for consumption and wear and tear is excluded.

CoolArts can not make warranties or guarantees for the currency, completeness and correctness of data and for the continuous or uninterrupted availability of the website, to deliver their functionalities integrated hyperlinks and other content. In particular, neither warranted nor guaranteed that by using this site, no rights of third persons who are not in possession of CoolArts.


CoolArts excludes all liability, regardless of their legal basis, and claims for damages against CoolArts and any assistants and agents. CoolArts is not liable for indirect or consequential damages, lost profits or other persons, property and pure economic loss of the customer. Reserved remains a further mandatory statutory liability, for example, for gross negligence or unlawful intent.

CoolArts hyperlinks used only for easier access of clients to other web services. CoolArts can not know the content of these websites in detail, nor accepts any liability or other responsibility for the content of this website.

Privacy Policy

Cool Arts may process the data collected in connection with the contract for the fulfillment of the obligations under the contract of sale and use for marketing purposes. Necessary for the fulfillment of performance data (logistics partner) or other third parties may also be disclosed to instruct service partners. 
The other data protection regulations can be found further down (Privacy Policy)

Other provisions

Cool Arts reserves the right to modify these terms at any time without notice and put them into force.
In case of dispute, exclusively Swiss substantive law apply to the exclusion of conflicts of law provisions. The UN Sales Convention (CISG) is explicitly excluded.
The jurisdiction is Lucerne, unless the law provides no compelling jurisdiction.

Privacy Policy

The safety of users is paramount.
Cool Arts respects the privacy of users of the website and the online shop. This Privacy Policy forms the basis for the processing of your personal information and insight into what type of user data will be collected by CoolArts and how using such data. CoolArts complies with applicable privacy laws and processes the personal data only for the purposes for which the information was collected.
This Privacy Policy will be adjusted, amended or modified from time to time. With each new call or visit the website just the current, callable version shall prevail.

Type of data collected

When you visit the website of CoolArts statistical visitor data is collected about which parts of the web offer are most often visited by each user. Here, for example, data on the browser used by the user, operating system, weblogs and other connection data are recorded, regardless of whether their acquisition for our or other purposes is required. In this context, it is sometimes necessary that so-called cookies are used. This collected data contain any references to persons or made anonymous enough to avoid any conclusions on your person.
CoolArts accepts no automatic collection of personal data of users such as the name, address, telephone number or e-mail address. One exception to this information, which the user voluntarily submitted to CoolArts by website forms to be filled or CoolArts contacted by other means via the website.

Use of cookies

In order to improve the website for users, CoolArts will use cookies. Cookies are small software information that are stored by your browser (eg Internet Explorer or Mozilla Firefox) on your computer's hard drive to facilitate the use of the site (such as voice dialing, shopping cart, etc.). These cookies are completely anonymous and do not contain any personal information. At no time spy software is installed or used to access the computer’s stored data and information.
Most browsers automatically accept cookies, but the browser can be configured to not accept or store cookies. For details, please refer to the user manual or the help function of your browser.

Use of data

The anonymous data which will be held at the call of the CoolArts website through cookies, for purposes of analysis, are used to optimize the website and for measuring the performance. CoolArts can use third-party tool, some of which have their own privacy policies, where CoolArts has no influence.
Data reported by the users themselves as users of the website may be used by CoolArts for the purpose of improving the website and the individual user support. These include, among other things, the sending of information, offers or notification with respect to the product range or services. The shipment of the CoolArts newsletters occurs only if the user so desires (Newsletter Opt-in procedure).

Social-Media content

CoolArts can use social-media plugins on its website. Those have their own privacy policy, where CoolArts has no influence.

Facebook (Privacy Policy)
Twitter (Privacy Policy)
Google + (Privacy Policy)

If the user desires that none of these plugins are loaded, it is recommended to log out from the appropriate social media service. Furthermore, different browsers (eg Facebook blockers) are added or adjusted with add-ons that social media plugins are not loaded.

Disclosure of your data

Cool Arts and any subsidiaries and affiliates in the group may use personal information in accordance with this Privacy Policy. In addition, the personal data will not be disclosed to third parties.
An exception is when the user passing on the information to companies that are not connected to CoolArts, has agreed or if CoolArts is has legal, regulatory or judicial obligation. Furthermore, if service providers that support CoolArts in data processing, management of the Website or any other way as well as in the provision of products and services requested by the user are needed to attend. These third parties are required to comply with the same level of security and privacy, such as CoolArts.

Data security

The transmission of data over the Internet is not completely secure. CoolArts collaborates with service providers and Internet providers who implement appropriate technical and organizational security precautions to protect users' personal data. However, CoolArts can not guarantee the security of data transmitted by the user. Any transmission is therefore at your own risk.

Your information and withdrawal rights

Of course, it is up to each user, at any time - for example, in an e-mail to CoolArts - to inform CoolArts that the personal data should not to be used for contact. Also participating in the special services of the CoolArts website, such as the e-newsletter at any time be revoked.

It is also possible to obtain information on the processing of the data or to request a copy of the personal data which has been collected on the CoolArts website. Please direct all questions in writing to Cool Arts AG, Maihofstrasse 63, 6006 Lucerne or be sent to This email address is being protected from spambots. You need JavaScript enabled to view it..

Final provisions

If any provision or part of this Privacy Policy prove to be void or invalid, the validity of the data protection provisions shall remain unaffected.
Jurisdiction and applicable law are governed by the Terms and Conditions.

Projektmanagement Medici AG 
Oberseeburghöhe 8
6006 Luzern

This email address is being protected from spambots. You need JavaScript enabled to view it.
Tel: +41 41 422 01 34
Fax: +41 41 422 01 31